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      General Policies

      Returns are accepted within 30 days of delivery. Please inspect your items upon receipt. Products marked "Final Sale" are not eligible for return.


      Refunds are only available on products in their original packaging. If the product has been installed, packaging destroyed or is otherwise not in its original condition, the product cannot be returned for a refund.


      For items purchased as part of a multipack, bundle, or kit, all products within the pack, bundle, or kit must be returned together. Partial returns of these items will not be accepted.


      Returns sent “collect on delivery” will not be accepted.


      When we receive your return, we will issue a credit equal to the product purchase price, using the same method you used to pay for the order.


      Once an order has shipped, any shipping fees are non-refundable.


      If you encounter an issue when placing a new order or would like assistance, please Contact Us



      Defective Items

      If an item you order fails within one year of delivery, it can be replaced or returned for a refund at the discretion of DTE. Please Contact Us for assistance.


      If the item fails within the manufacturer’s warranty term, we reserve the right to refer you to the manufacturer for replacement.



      Request a Return

      Contact Us for assistance.